Last updated: 17 August 2026
1. Who we are
Canning & Coyle Training Centre Ltd provides professional training for individuals and businesses across the construction, utilities, telecommunications, streetworks, plant, access and related industries.
Canning & Coyle Training Centre Ltd is the controller responsible for the personal information described in this Privacy Policy.
Company name: Canning & Coyle Training Centre Ltd
Company number: 14109496
Registered office: Woodside Works, The Close, Horley, England, RH6 9EB
Email: training@canning-coyle.co.uk
Telephone: 0333 577 1577
In this policy, “we”, “us” and “our” refer to Canning & Coyle Training Centre Ltd.
2. What this policy covers
This policy explains how we collect, use, retain and protect personal information when you:
- Visit or use our booking website;
- Contact us about training;
- Submit an enquiry through LinkedIn or another advertising platform;
- Book training for yourself or other delegates;
- Attend, complete or are assessed on one of our courses;
- Apply for government-funded or subsidised training;
- Communicate with us as a customer, delegate, employer, coordinator, supplier or business contact.
3. Information we may collect
Depending on your relationship with us, we may collect:
- Your name, job title and contact details;
- Your employer or organisation;
- Booking coordinator and company information;
- Course requirements, preferred dates and delegate numbers;
- Delegate names, dates of birth and contact details;
- Attendance, training, assessment and qualification records;
- Previous qualifications or experience where relevant;
- Vehicle registration details where required for site administration;
- Emergency-contact information;
- Payment, invoice and transaction records;
- Correspondence, enquiries, feedback and complaints;
- Information needed to provide reasonable adjustments or deliver training safely;
- Identity, right-to-work, UTR, employment or location evidence where required for funded training;
- Website usage information, IP address, device information and cookie identifiers;
- Marketing preferences and records of consent or objections.
Please only provide another person’s information where you are authorised to do so. Where appropriate, you should make them aware of this Privacy Policy.
We do not normally receive or retain full payment-card details. Online card payments are processed by our payment provider.
4. How we collect information
We collect personal information:
- Directly from you;
- From an employer, coordinator or organisation arranging training;
- Through our website, booking platform and contact forms;
- Through LinkedIn Lead Gen Forms and other advertising platforms;
- During course registration, training, assessment and certification;
- From awarding bodies, accreditation providers and funding organisations;
- Through emails, telephone calls and other correspondence;
- Through cookies and similar website technologies, subject to your choices.
When you submit a LinkedIn Lead Gen Form, LinkedIn provides the information you selected or entered to Canning & Coyle Training Centre Ltd. LinkedIn also processes information under its own privacy policy.
5. How and why we use your information
We may use personal information to:
Respond to enquiries
We use your information to understand your training requirements, recommend suitable courses, provide dates and prices and contact you about your enquiry.
Our lawful basis is normally taking steps at your request before entering into a contract and our legitimate interest in responding to genuine business enquiries.
Process and administer bookings
We use personal information to create bookings, communicate course information, issue joining instructions, take payment and manage cancellations, transfers and refunds.
Our lawful basis is normally the performance of a contract or taking steps before entering into a contract.
Deliver training and qualifications
We use delegate information to register attendance, deliver training, conduct assessments, record results and apply for certificates or accreditations.
Our lawful basis is the performance of a contract, compliance with relevant obligations and our legitimate interest in administering training properly.
Administer funded training
Where a course is government-funded or subsidised, we may use information to check eligibility, evidence a funding claim, prevent duplicate claims and comply with audit requirements.
This may include identity, right-to-work, UTR, residence, workplace or employment information where required by the applicable funding rules.
Our lawful basis may include performance of a contract, compliance with a legal or contractual obligation and our legitimate interest in administering funded training correctly.
Maintain safety and course standards
We may use relevant information to manage site access, emergencies, reasonable adjustments, health-and-safety requirements, complaints, quality assurance and investigations.
Our lawful basis is normally our legitimate interests, compliance with legal obligations or, in an emergency, the protection of vital interests.
Manage payments and records
We use transaction, invoice and customer information for payment administration, accounting, taxation, fraud prevention and financial record-keeping.
Our lawful basis is performance of a contract, compliance with legal obligations and our legitimate interests.
Improve our services and website
We may analyse enquiries, bookings, website use and campaign performance to improve our courses, customer service, website and advertising.
Where this involves non-essential cookies or similar technology, we will request consent where required.
Send relevant marketing
We may contact business customers and contacts about relevant courses, dates, accreditations or services where the law permits us to do so.
Where consent is required, we will ask for it separately. You can unsubscribe or object to direct marketing at any time by using the unsubscribe link or contacting training@canning-coyle.co.uk.
Submitting a training enquiry does not automatically mean you have agreed to receive unrelated newsletters or promotional emails.
6. Health and accessibility information
If you voluntarily provide health, medical or accessibility information, we will use it only where necessary to support reasonable adjustments, protect safety or deliver appropriate training.
This information receives additional protection. Where required, we will rely on your explicit consent or another lawful condition available under data-protection law.
Please do not provide more medical information than is reasonably necessary.
7. Cookies and website tracking
Our website may use:
- Essential cookies needed for security, navigation, booking and payment functions;
- Preference cookies that remember choices;
- Analytics cookies that help us understand website use;
- Advertising and measurement technology, including tools connected with platforms such as LinkedIn.
Essential cookies may operate without consent where they are strictly necessary. Non-essential analytics or advertising cookies should only operate where you have provided the required consent.
You can accept, reject or manage non-essential cookies through the cookie controls provided on our website. You can also adjust cookies through your browser settings, although blocking essential cookies may affect website functionality.
8. Who we may share information with
Where necessary, we may share personal information with:
- Awarding bodies, accreditation providers and certification organisations;
- Government departments, funding organisations and auditors;
- Trainers, assessors and authorised administrative personnel;
- Website hosting, booking, CRM, IT and email-service providers;
- Payment processors, including Stripe;
- Accountants, professional advisers and insurers;
- LinkedIn and other advertising or analytics providers where applicable;
- Regulators, law-enforcement bodies, courts or public authorities where legally required;
- A purchaser, investor or professional adviser involved in a legitimate business sale or restructuring.
We only share information where there is a valid purpose and appropriate protection. We do not sell personal information.
9. International transfers
Some technology, payment, hosting, communications or advertising providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we take steps intended to ensure that appropriate safeguards are used. These may include UK adequacy regulations, the UK International Data Transfer Agreement or an approved UK addendum to contractual clauses.
10. How long we retain information
We retain personal information only for as long as reasonably necessary.
Our usual retention approach is:
- General enquiries: up to 24 months after the last meaningful contact;
- Customer, booking, invoice and payment records: normally six years where required for accounting, taxation or legal purposes;
- Course, attendance, assessment and qualification records: for the period required by the relevant awarding body, accreditation provider, regulator, customer contract or funding authority;
- Government-funded training evidence: for the period required by the applicable funding and audit rules;
- Unsuccessful funding applications: normally up to 12 months unless a longer period is required;
- Marketing records: until you unsubscribe, object or the information is no longer considered current and relevant;
- Cookie and website information: for the periods explained through our cookie controls or by the relevant provider.
We may retain information for longer where required to establish, exercise or defend legal claims, investigate complaints or comply with legal, regulatory, accreditation or funding obligations.
Information that is no longer required will be securely deleted, destroyed or anonymised.
11. How we protect information
We use appropriate organisational and technical measures intended to protect personal information against unauthorised access, loss, alteration, disclosure or destruction.
Access is limited to people and service providers who reasonably need the information for their role. Those parties are required to handle information appropriately and confidentially.
No online service can guarantee absolute security. If you believe information has been compromised, please contact us promptly.
12. Your data-protection rights
Depending on the circumstances, you may have the right to:
- Ask for a copy of your personal information;
- Ask us to correct inaccurate or incomplete information;
- Ask us to erase information;
- Ask us to restrict how information is used;
- Object to certain uses of your information;
- Receive certain information in a portable format;
- Withdraw consent where processing is based on consent;
- Object to direct marketing at any time;
- Raise a data-protection complaint.
These rights are not always absolute. We may need to retain or continue using information where there is a lawful reason to do so.
To exercise a right, email training@canning-coyle.co.uk. We may need to request information to verify your identity before completing the request.
We do not use the information described in this policy to make decisions based solely on automated processing that produce legal or similarly significant effects.
13. Complaints
If you have a concern about how we have handled your personal information, please contact:
Email: training@canning-coyle.co.uk
Subject line: Data Protection Complaint
Address: Canning & Coyle Training Centre Ltd, Woodside Works, The Close, Horley, England, RH6 9EB
We will acknowledge a data-protection complaint within 30 days and take appropriate steps to investigate it without undue delay.
You also have the right to complain to the Information Commissioner’s Office. Further information is available at:
We would appreciate the opportunity to address your concern directly before you contact the ICO.
14. Third-party websites
Our website may contain links to third-party websites, booking services, awarding bodies or social-media platforms.
We are not responsible for how those organisations process personal information. You should review their privacy information before submitting personal data to them.
15. Changes to this policy
We may update this Privacy Policy to reflect changes to our services, suppliers, legal obligations or data-handling practices.
The latest version will be published on this page with the date of the most recent update.
16. Contact us
For questions about this Privacy Policy or how we use personal information, contact:
Canning & Coyle Training Centre Ltd
Woodside Works
The Close
Horley
England
RH6 9EB
Email: training@canning-coyle.co.uk
Telephone: 0333 577 1577
Company number: 14109496